Policies / FAQ (Frequently Asked Questions)

 1 . What is contact information of Changshu Hongjia Fluorine Technology Co., Ltd. ?

Mailing address:No. 88, Haiyu North Road,Changshu,Suzhou,Jiangsu,China

Zip code :215500

Contact us

Tel: +86-512-52626090

Phone: +86-15051765893 (Mr Lu)

Fax: +86-512-52818267

Email: xlu113549@gmail.com
 2 . What is the order processing policy?

Goods weighing 25 kilograms or less are expected to be shipped within 7 days after receiving the payment. The shipping method is express delivery.

Goods weighing over 200 kilograms and requires inspection, which will take longer. It is expected to take about 2 weeks to clear customs.

 3 . What is the return policy?

Our return policy lasts in 30 days. If 30 days have gone by since your purchase, we can not offer you a refund or exchange. To be eligible for a return, your return item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for all expenses incurred during the return process.

 4 . What is the exchange policy?

Our exchange policy lasts in 30 days.We only replace items if they are defective or damaged. If you need to exchange it for the same item. Send us an email at xlu113549@gmail.com and send your item to No. 18 Haiping Road, New Materials Industrial Park, Changshu,Jiangsu,China. Zip code:215500

 5 . How to return or exchange product?

Details show as follow:

  1. Packing list:

Complete the return information on the back side of the packing list or provide a note with the information listed below.

Please include with the packing list or the note with the returned products:

  1. Your company name and account
  2. The order number, if available
  3. The item being returned
  4. Reasons for returning the item
  1. Contact Changshu Hongjia Fluorine Technology Co., Ltd. To get a Return Authorization Number.
  2. Returning the item:

Write the The Return Authorization Number and the order number on the outside of the package.

Send the return to our warehouse address at:

No.18 Haiping Road, New Materials Industrial Park,Changshu,Jiangsu,China.

Zip code: 215500

6 . How if I miss the refund or late receiving Refund?  

If you haven’t received a refund yet,first check your bank again. Then contact your bank. There is often some processing time before a refund is posted. If you have done all od this and you still have not received your refund yet, please contact us at xlu113549@gmail.com

7 . When do I need to file a complaint?

You have 30 days starting from the purchased date to submit the complaint.

You must provide the required information for the complaint. After 30 days you cannot file a complaint for refund or exchange.